Is it possible to teach kindness? What role does kindness play in de-escalating a frustrated customer? As Walmart discovered, not only can we teach frontline workers to be more kind, but associates are eager for training on the topic because it builds both their skills and their confidence.
In this article, you’ll learn about one of the most successful customer service trainings deployed for the world’s #1 retailer, Walmart. A combination of empathy-building, de-escalation, and handling difficult conversations, the Virtual Reality-based experiences have exceeded nearly every expectation set by the organization in terms of adoption, feedback, and performance. And it's all about infusing more kindness into customer service. Maybe we all should take this training!
Read on to learn from Strivr, the company that’s deployed over 50 VR training experiences about how VR not only improves skills, but also influences how employees feel: valued, confident, and engaged.
Read more here http://www.strivr.com/blog/be-kind/
