Innovative training programs are fueled by cutting-edge technology. UPS, a veteran in the logistics arena, has consistently implemented smarter operational strategies. They have always embraced new technology in training and operations when it can save time and money while making the experience of their employees better. Mark Gröb, Head of Immersive Technology at UPS, has helped drive VR technology to be a key part of training across the organization.
Since integrating virtual reality (VR), UPS has seen the following results:
75% Reduction
75% reduction in training time, decreasing from 8 hours of traditional mentor-led training to just 2 hours.
No Loss in Effectiveness
No loss in training effectiveness despite the shorter duration.
UPS’ successful VR program wouldn’t have been possible without someone like Mark solving a core issue: how each device would be managed and maintained across locations all over the US.
UPS’ successful VR program wouldn’t have been possible without someone like Mark solving a core issue: how each device would be managed and maintained across locations all over the US.
Is it better to manually manage headsets? Shipping them back and forth between locations for every update, managing inventory in excel sheets, and having no visibility of what was happening in the headset was not a good option for UPS.
This wasn’t a decision Mark took lightly—he knew that the Mobile Device Management (MDM) platform they chose would go a long way to assist in making their VR programs scalable, reliable, and impactful.
After considering all their options, Mark opted for external support, which meant evaluating all the MDM providers out there. From his personal experience, the traditional MDMs he evaluated were either expensive or didn’t offer enough support for extended reality (XR) devices. Fortunately, he found VRARA member ArborXR, which allowed him to test out VR MDM without such a huge upfront financial commitment.
